We're Hiring!!
Position Title: Customer Relation Officer
Qualification: Bachelors
Experience: 2-3 relevant experience
Gender: Male/Female
Location: Head Office, Lahore.
Job Description:
· Manage large amounts of inbound and outbound calls in a timely manner.
· Follow communication “script” when handling different topics.
· Identify customers ‘needs, clarify information, research every issue and provide solutions and/ or alternatives, implementing solutions, escalate unresolved problems.
· Looking after the quality assurance and process evaluations.
· Daily performance report and daily complaint report.
· Shipments delivery verifications at courier contact person.
· Build sustainable relationships and engage customers by taking the extra miles.
· Keep record of all conversations in our call center database in a comprehensible way.
· Meet personal/team qualitative and quantitative targets.
· Keep equipment operational by following established procedures, reporting malfunctions.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Send your CV at:
hassan.abbas@premiertrading.com.pk
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